I recently ran into an issue where Crystal Reports Images (images in a report) would not show up on a new Windows 2003 Server.  After extensive web research with no solution in sight I decided to try to solve the problem on my own.

Note:  If you’re having problems with the images in the header bar (BusinessObjects toolbar) then please see this site below:
- http://www.gutgames.com/post/Crystal-Reports2c-issues2c-and-fixes.aspx
- or simply google “toolbar images for crystal reports not showing up”

To resolve my error I went into the Web Server(IIS) manager and performed the following steps:

1) Clicked on ‘My Website’ where I was using crystal reports
2) Clicked on ‘Handler Mappings’
3) On the right side under ‘Actions’ I selected ‘Add Managed Handler’
4) Request Path: CrystalImageHandler.aspx
5) Type: CrystalDecisions.Web.CrystalImageHandler, CrystalDecisions…….
6) Crystal Reports Image Handler
7) Press OK
Success!

I was able to track down this issue by looking at the URL for non-working images.  All pointed to the following:
http://www.MySite/CrystalImageHandler.aspx?*****useless info******

As you can see, the system is trying to access a handler to read out images specified in the report.

I hope this solution can save you hours of potentially wasted time and frustration.