NPS of rTraction
We take immense pride in achieving a remarkable Net Promoter Score (NPS) of 61.
HubSpot defines NPS, as a customer satisfaction benchmark that measures how likely your customers are to recommend your business to a friend. In other words, it's a way to gauge how satisfied your customers are with your services.
Since July 2001, rTraction has embarked on a journey collaborating with clients driven by social objectives. Transparency and client feedback have always been fundamental principles deeply valued by rTraction.
We had conducted surveys among our clients to gauge their likelihood of recommending our services to their friends. netpromoter.com states that the average NPS for Software and Apps industry is 28. NPS of 61 means that a significant majority of our clients are promoters of our brand and services.
We are very grateful and thankful to have such continued support from our clients.
Hubspot - The Ultimate Guide to Your Net Promoter Score (NPS)
NICE Systems - Comparing Your Net Promoter Score